Support

Write to hello@musfiralabs.com with questions, problems, or feedback.

It helps to include your device, your operating system version, and the Musfira version from Settings.

Common questions

Do I need an account?

No. Musfira has no accounts and no sign-in. Your records live on your device. There is no server holding a copy.

How do I move my data to a new phone?

On iOS, turn on iCloud Backup in Settings before you switch; your data is written to your own iCloud Drive and can be restored. On Android, Musfira takes part in Android’s standard device backup, so a normal phone transfer carries it across. On either platform you can also use Settings → Export Data and keep the file yourself.

What does calendar sync add?

A small number of all-day events — your projected completion date and progress milestones. It is off until you turn it on. Note the event titles describe religious practice, and on iOS they are created in your default calendar, which usually means your iCloud or Google account receives them. On Android the calendar is local to the device. Turning the switch off removes the events Musfira created.

How do I delete everything?

Settings → Start Over erases your profile, progress, activity history, preferences, and tip counter from the device, and removes the calendar events Musfira created. Deleting the app does the same and stops diagnostic reporting.

Three things it cannot reach, which you may need to remove yourself:

• Files already written to iCloud Drive, if you turned on iCloud Backup. Delete them in the Files app under iCloud Drive → Musfira. Turning the switch off leaves them in place.
• The Android backup copy held in your Google account. Remove it in your Android backup settings.
• Diagnostic reports already sent. Write to hello@musfiralabs.com and we will have them deleted.

How do I export my data?

Settings → Export Data writes a machine-readable backup, a readable summary, and a spreadsheet. Where you send those files is entirely up to you.

I tipped. What do I get?

Our thanks, and nothing else — deliberately. Tips unlock no features and no content, so there is nothing to restore on a new device. They are one-off, never a subscription, and are not charitable donations. Payment is handled by the App Store or Google Play; we never see your payment details.

Something is wrong with my counts

Tell us what you expected and what you saw, with the dates involved. Musfira works out what is owed from your date of birth, your maturity age, your start dates, and — for female users — the menstruation-days figure, so it is usually one of those that needs adjusting. All of them can be changed in Settings.

Does Musfira send my data anywhere?

Your tracked data is never sent to us. The app does send crash and diagnostic reports, and Android backs the app up to your own Google account by default. Both are set out in full in the privacy policy, along with your rights over them.

Reporting a problem

Email hello@musfiralabs.com with what happened, what you expected, and the steps that led to it. If the app crashed, tell us roughly when — we receive crash reports and can usually match yours up.